Elite Service Added to Adder’s Professional Service Portfolio

Connectivity solutions and high-performance IP KVM company Adder has announced the addition of the Elite Service to its professional services portfolio.

The new service gives worldwide customers with mission-critical KVM constant access to Adder’s highly-skilled technical engineers along with an advanced hardware replacement scheme and guaranteed 4-hour callback time.

The Elite Service complements Adder’s existing professional services range which already comprises enhanced product warranties, training programs, commissioning and implementation support and pre-sales consultancy. The service backs Adder’s high-quality hardware and software solutions with a tailored support service designed to meet customers’ individual needs.

Albcontrol, Air Navigation Services of Albania, head of system monitor and control Sokol Mukaj said: “In the Air Traffic Control industry, the chance of a mission-critical network failure is unlikely, but the impact could be significant. In order to avoid disruption, it’s essential that we are in control of all resources in all scenarios. Adder’s reliable remote-access solutions provide automated and instantaneous failover and the introduction of the Elite Service means we can rely on dedicated support whenever we need it.”

Gulf Business Machines audiovisual specialist Moayad Saidan said: “We design and support turnkey command and control centre solutions for mission-critical Network Operation Centers throughout the Middle East, all of which have unique and demanding requirements. The adoption of KVM solutions enables our customers to achieve faster incident response times. Now, Adder’s new Elite Service provides additional reassurance, resilience and value to their organisation.”

Adder SVP sales and marketing representative Neil Hillier said: “Our flagship ADDERLink™ INFINITY range has been globally adopted by large enterprises for mission-critical deployments because of its quality and reliability. The introduction of the Elite Service gives these customers the additional confidence that, as they grow and evolve, they will be supported by our expert teams around the clock. At Adder, we believe in partnering with our customers and providing top-flight service for the whole of their deployment, from start to finish.”

The Elite Service Program is available to all Adder customers.

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