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August 2, 2021

Clinc Offers Customizable Conversational AI for Enterprises

By Sumanth Kuluru

Concept: Michigan-based Clinc offers enterprises a conversational AI platform to develop advanced virtual assistants. Presently focusing on the financial sector, its virtual assistant Finie can systematize customer queries and collect relevant data.

Nature of Disruption: Finie (Financial Genie) uses a single model for multiple channels to quickly assist enterprises to comprehend customer data and answer customer queries. Upon request for card cancellation, Finie accesses the bank’s API to lock the card and then confirm the user in a payload. Queries are coded and addressed as per an enterprise’s business logic. Enterprises can also custom-define limits, like caps for maximum amount withdrawal in a single transaction. Clinc trains its models on semantic data structures. By embedding space for open-ended slots, the platform maps slots focused on semantics. Clinc leverages NLU to comprehend colloquialism but there lies ambiguity if context clues could identify phrases with more notable deviations from dictionary-defined words. Finie is low-code and Clinc’s corresponding AWS-architected SaaS platform tailors the responses. Enterprises can either prototype the AI solution or ask Clinc for aid as per their specifications. Developers can also add loops for context retention too to help variables sway across different conversations. The company claims its platform’s SVP or entity extraction incorporates superior decision trees with Amazon Mechanical Turk and crowdsourced data from end-user interactions. Its analytics suite evaluates the volume of queries per user per day and the breakdown of competence with RESTful APIs for out-of-scope replies and dormancy. Clinc also gathers extensive user information, monitors their individual IDs with queries.

Outlook: Clinc aims expansion of its deployment scales with enterprises like Pfizer who owns multiple financial institutions and has already deployed Finie into its mobile applications. With enterprise clients like the Bank of America and US Bank, who have already benefitted from the platform, Clinc aims to expand its business with non-US banks in Turkey and Singapore.

This article was originally published in

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